8x8 Work
Review communications for everyday employee conversations.
Cloud communications
8x8
Bring work and customer conversations together.
Explore 8x8 business communications and contact-centre solutions, including AI assistance and Microsoft Teams scenarios.
Explore your options with Etech.
What you can explore.
Customer engagement
Explore contact-centre workflows, routing and integrated customer experiences.
AI and Teams
Discuss Intelligent Customer Assist, agent assistance and contact-centre integration with Teams.
A plan for your business.
Your team size is a starting point. We’ll confirm the solution, availability and implementation scope against your requirements.
Small business
Start with business communications that suit your team. Tell us what you use today and what you want to improve.
Mid-market
Connect employee and customer-facing workflows. Share your locations, systems and plans for growth.
Enterprise
Review contact-centre, Teams and AI requirements in detail. Bring your integration, security and support requirements into the conversation.
Connect agents with the rest of the business.
8x8 combines employee communications and contact-centre capabilities. That matters when resolving a customer request depends on people beyond the service queue.
Connect office and service teams
Review business phone, team chat and meetings alongside contact-centre needs. Map how an agent reaches an internal expert and how responsibility returns to the service team.
Match access to the role
Employees and dedicated agents do not all need the same capabilities. Define role groups, supervisor access and staffing patterns before reviewing a commercial configuration.
Explore assistance and connected applications
Assess AI assistance, customer self-service and Microsoft Teams scenarios against specific workflows. Test the information available during a conversation and what is recorded afterwards.
Plan your 8x8 setup.
Bring these details to your conversation with Etech.
- Employee, agent and supervisor role groups
- Service channels, queues and transfer paths
- Teams or CRM integration requirements
- Staffing patterns and reporting needs
Why review office calling and contact centre together?
It helps identify where customer requests cross departments and which shared communication capabilities would be useful. Dedicated agent workflows still need their own detailed assessment.
Can different users have different capabilities?
8x8 offers options for different user needs. Group your users by role, then confirm the available combinations and licensing during the quotation process.
Let’s connect.
Tell us what you need from 8x8. We’ll help you review the available options and next steps.