AI agents & assistants
Assist with enquiries, information gathering and routine tasks using agreed instructions, approved content and clear escalation paths.
AI services & automation
Less busywork. More possibility.
Bring practical AI into the work your team does every day. We help you plan, build and connect useful assistants and automations, with clear boundaries and people in control.
Discovery, implementation and ongoing support.
A practical AI workflow
01
A customer asks“Can you help with my request?”
02
AI uses your approved informationFind an answer.
Prepare the next step.
Prepare the next step.
03
People stay in controlHand off when judgment is needed.
Useful by design
AI that fits the work.
Start with a real business need, then choose the right tools. From one repetitive task to a connected workflow, the focus stays on what your team and customers need.
Customer support
Help teams find answers, draft replies and organise requests. Connect self-service to human support when a conversation needs attention.
Workflow automation
Connect forms, inboxes, CRM records and business apps to reduce repetitive handoffs and keep your process moving.
Knowledge search
Make approved internal guides and documents easier to search, with useful references and appropriate access boundaries.
Data & reporting
Turn agreed data sources into useful summaries and reporting workflows, with checks before important decisions are made.
AI consulting & enablement
Identify suitable use cases, evaluate tools and prepare your team to operate and improve the solution after launch.
The Etech approach
From a real need to a working pilot.
A scoped first project gives everyone a chance to test the workflow, understand the limits and decide what should come next.
- 01
Find the right use case
Map the task, the people involved and the result you want to improve. Agree what the AI should and should not do.
- 02
Build a scoped pilot
Connect selected tools and approved information. Set permissions, review points and human handoff.
- 03
Test with your team
Try realistic scenarios, check answer quality and failure cases, then refine the experience before wider use.
- 04
Launch & improve
Train users, document ownership and agree how the workflow will be supported and reviewed.
A little more clarity
Before we
get started.
Have a specific system or workflow in mind? Let’s talk it through
Where should we start with AI?
Start with a repeatable task that has clear inputs, accessible information and a measurable outcome. We can help assess a short list of use cases and scope a pilot before considering a wider rollout.
Can AI work with our existing systems?
We assess the APIs, permissions, subscriptions and data available in your current tools. The integration approach and any limitations are agreed before implementation; connectivity varies by platform and plan.
Will there still be a person customers can reach?
Yes. Human handoff is part of the design for customer-facing workflows. We agree when a request should be escalated and how your team receives the context needed to continue.
How is business information handled?
During discovery, we agree which data the solution needs, who can access it and which providers are involved. The design should use only appropriate, approved sources. Retention and provider settings are reviewed for the specific project.
Start with a conversation
What could your team stop doing manually?
Tell us about one process you would like to improve. We’ll help turn it into a practical starting point.