Team calling
Review phone workflows for sales and customer-support teams.
Business phone systems
Aircall
Keep sales and support in sync.
Aircall brings business calling into sales and support workflows. Explore team phone tools, call routing and CRM integrations with Etech.
Explore your options with Etech.
What you can explore.
Routing and workspace
Explore Smartflows, call routing and the Aircall workspace.
Connected applications
Discuss integrations with systems such as HubSpot, Salesforce and Zendesk.
A plan for your business.
Your team size is a starting point. We’ll confirm the solution, availability and implementation scope against your requirements.
Small business
Set up team calling around the way you sell and support customers. Tell us what you use today and what you want to improve.
Mid-market
Connect calling workflows with your CRM and support applications. Share your locations, systems and plans for growth.
Enterprise
Review team size, integrations and operational needs to establish product fit. Bring your integration, security and support requirements into the conversation.
Bring the customer record into the call.
Aircall is particularly relevant when sales and support teams live in a CRM or help desk. The goal is to connect the conversation with the next action.
Route callers with Smartflows
Map opening hours, team destinations and unanswered calls before setting up routing. Use a small number of clear choices and decide how a caller reaches the right group when the first team is unavailable.
Connect calling to sales and support
Review Aircall integrations for platforms such as HubSpot, Salesforce and Zendesk. Agree what should be logged, who owns the follow-up and how to avoid duplicate customer records.
Build a practical coaching loop
Assess call transcription, sentiment and AI coaching against the way managers review conversations. Choose a focused pilot with agreed review criteria before expanding it across the team.
Plan your Aircall setup.
Bring these details to your conversation with Etech.
- CRM or help-desk platform and user roles
- Sales and support numbers and queue structure
- Call logging fields and follow-up ownership
- Coaching, recording and reporting requirements
Can calls be connected to our CRM?
Aircall offers CRM and help-desk integrations. The exact connector, available fields and workflow behaviour should be checked against your application and subscription.
What should an Aircall pilot include?
Choose one team, its main number and a complete workflow from incoming or outgoing call to recorded follow-up. Test transfers, missed calls and reporting as well as successful conversations.
Let’s connect.
Tell us what you need from Aircall. We’ll help you review the available options and next steps.