Service conversations
Explore voice-AI scenarios for common customer requests.
Voice AI
PolyAI
Give customer calls a clearer path.
Explore PolyAI voice automation for customer-service conversations. Review real use cases and decide which workflows should be automated or handled by your team.
Explore your options with Etech.
What you can explore.
Industry workflows
Review healthcare, hospitality, utilities and delivery examples.
Deployment planning
Define call flows, handoffs and integration requirements before implementation.
A plan for your business.
Your team size is a starting point. We’ll confirm the solution, availability and implementation scope against your requirements.
Small business
Assess call volume and complexity to establish product fit. Tell us what you use today and what you want to improve.
Mid-market
Explore repeatable inbound-service workflows. Share your locations, systems and plans for growth.
Enterprise
Map industry-specific conversations, integrations and operational needs. Bring your integration, security and support requirements into the conversation.
Design a voice assistant around real customer requests.
PolyAI focuses on automated customer-service conversations. A useful deployment starts with the requests callers make and the systems needed to resolve them.
Choose a complete service journey
Start with a defined use case, such as a reservation enquiry or a routine account question. Map the information a caller must provide, the answer they need and the circumstances that require an agent.
Connect the right business information
Review the systems the assistant needs to consult or update. Specify access boundaries and the checks required before it takes an action on behalf of a customer.
Plan handoffs and exceptions
Include unclear requests, unavailable systems and callers who need additional help. Agree how the conversation reaches a person and how the team will review unresolved calls.
Plan your PolyAI setup.
Bring these details to your conversation with Etech.
- Call volumes and common service requests
- Current phone and contact-centre platform
- Backend systems and permitted actions
- Agent handoff rules and success criteria
Should every call be automated?
Choose workflows that have a clear purpose and a reliable resolution path. Complex or exceptional requests should have an appropriate route to the service team.
How do we establish whether PolyAI fits?
Review call volume, workflow complexity, integration needs and the desired service experience together. Those factors shape the implementation and commercial assessment.
Let’s connect.
Tell us what you need from PolyAI. We’ll help you review the available options and next steps.