Business calling
Review Vonage Business Communications features for your teams.
Business communications
Vonage
Connect teams and customer experiences.
Explore Vonage business communications and customer-engagement options. Start with your calling needs, existing applications and the journeys your customers follow.
Explore your options with Etech.
What you can explore.
Connected collaboration
Explore Microsoft Teams scenarios and application requirements.
Customer engagement
Discuss industry use cases and AI-related communication needs.
A plan for your business.
Your team size is a starting point. We’ll confirm the solution, availability and implementation scope against your requirements.
Small business
Start with core business calling requirements. Tell us what you use today and what you want to improve.
Mid-market
Connect communications with team workflows. Share your locations, systems and plans for growth.
Enterprise
Map customer engagement, integrations and industry-specific needs. Bring your integration, security and support requirements into the conversation.
Connect business calling with customer workflows.
Vonage options span employee communications and customer engagement. Start by distinguishing office calling from the workflows of a dedicated service team.
Organize business communications
Review Vonage Business Communications around shared numbers, queues and the devices employees use. Include the handling of missed calls and transfers between departments.
Bring customer context into the workflow
Assess CRM and industry-application requirements before choosing integrations. Define the information an employee should see during a conversation and what should be recorded afterwards.
Scope contact-centre and Teams scenarios
Where the business needs dedicated agent tools or Microsoft Teams connectivity, assess those requirements explicitly. Confirm the product combination and implementation responsibilities.
Plan your Vonage setup.
Bring these details to your conversation with Etech.
- Office users, agents and shared phone numbers
- Current CRM and industry applications
- Queue, recording and supervisor requirements
- Teams usage and preferred migration timing
Do business phone and contact-centre users need the same setup?
Their workflows often differ. Document the communication tasks for each role and review the product and licence options against those needs.
Can we keep a familiar application workflow?
Review the available integration for your specific application and the data it exchanges. A pilot should test the full call-to-follow-up process.
Let’s connect.
Tell us what you need from Vonage. We’ll help you review the available options and next steps.